General Terms and Conditions of Service

Popaella is a company specialized in preparing on-site paella for large-scale events throughout Catalonia, catering to a variety of events ranging from 50 to over 1,000 participants. The company provides a personalized service tailored to each client's specific needs, ensuring a high-quality product and a satisfying culinary experience.

All Popaella services must be booked in advance through direct communication via WhatsApp or email. To guarantee availability and optimal event management, Popaella’s confirmation of the order is a mandatory requirement before considering the reservation valid. Popaella reserves the right to accept or decline any order based on its operational capacity, logistical requirements, or other factors that may compromise service quality.

Payment for the service is generally due on the day of the event unless a partial advance payment has been agreed upon beforehand. Popaella reserves the right to request such a deposit to secure the booking, especially for large-scale events or those requiring specific logistical planning. The amount of this deposit will be determined proportionally to the size and requirements of the event and will be communicated to the client at the time of booking confirmation.

Regarding order modifications, the client may adjust the number of guests within a margin of 5 to 10 people without significantly affecting service planning. However, such modifications must be communicated within a reasonable time frame to allow for proper logistical and supply management. Any changes exceeding these limits must be explicitly discussed with Popaella and will be subject to approval.

For cancellations, any reservation must be canceled at least seven days before the scheduled event date. If the cancellation occurs within a shorter period, Popaella reserves the right to claim compensation proportional to the costs incurred in event planning, including staff hiring, raw material procurement, and other logistical expenses. This compensation will be calculated based on the impact of the cancellation and will be communicated to the client upon their cancellation request.

Popaella provides home catering services throughout Catalonia, ensuring broad coverage for events in different locations. However, depending on the distance and transportation needs, additional charges may apply to cover travel costs. Any such surcharge will be communicated to the client at the time of booking and will be justified based on location and delivery conditions.

Popaella prioritizes safety and service quality, which is why all staff involved in food preparation and handling hold the necessary food handler certifications. Additionally, Popaella has liability insurance that covers potential incidents arising from service provision, offering additional guarantees to clients and ensuring compliance with current food safety regulations.

Adverse weather conditions will not, in themselves, constitute a valid reason for service cancellation. Popaella is committed to delivering the service under the agreed conditions, regardless of weather conditions, except in cases where circumstances qualify as force majeure, making it materially impossible to provide the service. In such cases, the possibility of rescheduling the event or implementing alternative solutions will be jointly evaluated with the client.

While Popaella offers gluten-free and vegan paella options, these are based on the information provided by suppliers indicating that the ingredients used do not contain these allergens. However, we cannot guarantee the total absence of cross-contamination or trace amounts during industrial production processes by third parties. Clients with specific dietary needs must communicate them in advance to evaluate available options and take necessary precautions.

By confirming the service booking, the client agrees to these terms and conditions and commits to adhering to the provisions outlined in this document. Popaella reserves the right to modify these conditions at any time to adapt to potential changes in applicable legislation or service dynamics. Any updates to these terms will be transparently communicated to clients through the usual communication channels.